At pak11, we take the privacy of our Pakistani players seriously. This Privacy Policy explains exactly what personal data we collect when you use pak11.bet, why we collect it, how it is processed, who it may be shared with, and what rights you hold over your own information. We are committed to handling your data with transparency, integrity, and in accordance with internationally recognised data protection principles.
These highlights summarise our core data protection principles. The full legal text below is the binding document. We encourage all pak11 players across Pakistan to read it in full.
pak11 collects only the personal data that is genuinely necessary for account operation, KYC compliance, payment processing, and responsible gaming. We do not collect data for its own sake or share it for third-party advertising without your explicit consent.
All data transmitted between your device and pak11.bet is protected by 256-bit SSL/TLS encryption. Sensitive data including CNIC details, payment information, and account credentials are encrypted at rest using industry-standard AES-256 protocols.
You have the right to access, correct, or request deletion of your personal data at any time. Pakistani players can also request a full export of the data pak11 holds on them by contacting our support team directly via live chat or email.
pak11 does not sell your personal data to third parties. Data is shared only with essential service partners — payment processors, game providers, and regulatory bodies — under strict data processing agreements that mirror our own privacy standards.
We retain personal data only for as long as necessary. Account data is held for the duration of your relationship with pak11 plus a mandatory post-closure retention period required by our licensing obligations. Financial records follow applicable regulatory retention schedules.
In the unlikely event of a data security incident that affects your personal information, pak11 will notify affected players promptly in accordance with applicable notification obligations. We maintain an internal incident response plan tested on a regular basis.
pak11 ("we", "us", "our") is an online casino and sports betting platform accessible at pak11.bet, operated by a company licensed under an international gaming authority. pak11 is built specifically for Pakistani players and offers PKR-based accounts, JazzCash and EasyPaisa payment processing, cricket and PSL betting markets, and a full live casino experience.
For the purposes of data protection, pak11's operating entity is the Data Controller responsible for determining how and why your personal data is processed. Where we engage third-party service providers to process data on our behalf, those parties act as Data Processors under written agreements that bind them to confidentiality and data protection obligations consistent with this Policy.
Questions relating to this Privacy Policy or to the way pak11 handles your personal data should be directed to our support team at [email protected].
pak11 collects personal data through several channels: directly from you when you register or use the Platform, automatically through your use of the site, and in limited cases from third parties such as payment processors and identity verification providers. The categories of personal data we collect are set out below.
When you create a pak11 Account, we collect your full legal name, date of birth, Pakistani mobile number, residential address, and chosen username. If you complete KYC verification, we also collect copies of identity documents such as your CNIC, passport, or other government-issued photo identification, together with a selfie or live photo where required by our verification provider.
To process deposits and withdrawals, pak11 collects payment account identifiers such as your JazzCash or EasyPaisa mobile number, bank account details for HBL, UBL, or Meezan Bank transfers, and USDT wallet addresses where applicable. We do not store full card numbers or CVV codes. Transaction records — including deposit amounts, withdrawal requests, and PKR balances — are retained as part of your Account history.
We record all betting activity on your Account, including game sessions, wager amounts, bet outcomes, PSL and cricket betting selections, and bonus participation history. This data is used for Account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
When you access pak11.bet, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device identifiers, referring URLs, and pages viewed. This data helps us maintain platform security, detect suspicious access patterns, and improve site performance for players across Pakistan.
If you contact pak11 support via live chat, email, or any other channel, we retain records of that correspondence including the content of messages, timestamps, and the agent handling your query. This is necessary to provide consistent support and to maintain an audit trail for regulatory purposes.
pak11 uses the personal data collected for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, identity documents |
| Identity verification (KYC / AML) | CNIC, passport, proof of address, source of funds |
| Processing deposits and withdrawals in PKR | Payment account identifiers, transaction records |
| Delivering and improving gaming services | Gameplay data, device data, session logs |
| Responsible gaming monitoring and intervention | Betting patterns, session data, self-exclusion flags |
| Customer support and dispute resolution | Communications data, Account history |
| Fraud detection and platform security | IP address, device data, transaction patterns |
| Regulatory compliance and licence obligations | All categories as required by applicable law |
| Marketing communications (where consented) | Contact details, promotional preferences |
We do not use automated decision-making that produces legal or similarly significant effects on Players without providing a mechanism to request human review. Where profiling is used for responsible gaming purposes — for example, to identify patterns indicative of problem gambling — this is done in the Player's interest and in accordance with our Responsible Gaming Policy.
pak11 processes your personal data on one or more of the following legal bases depending on the specific processing activity:
pak11 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share data only in the following limited circumstances:
We engage carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These include identity verification providers, payment processors (including those supporting JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20), game software providers, fraud detection services, and customer support platform providers. All such providers are contractually prohibited from using your data for any purpose other than providing the service to pak11.
pak11 may disclose personal data to its licensing authority, financial intelligence units, law enforcement agencies, or courts where required to do so by applicable law, regulatory obligation, or valid legal process. In such cases, we will disclose only the minimum data necessary to fulfil the obligation.
In the event of a merger, acquisition, or sale of all or part of pak11's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy terms applicable to your data post-transfer before the transfer is completed.
Outside of the scenarios described above, pak11 will only share your personal data with third parties where you have given explicit prior consent to that specific disclosure.
pak11.bet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session while logged in, and gather analytics data that helps us understand how Pakistani players use the site so we can improve it.
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling functional cookies may limit your experience on pak11.bet, including potentially requiring you to re-confirm responsible gaming settings on each visit. Strictly necessary cookies cannot be disabled through browser settings as they are essential to Platform operation.
pak11 retains personal data for as long as is necessary for the purposes set out in this Privacy Policy, subject to the following retention periods:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of Account plus 5 years post-closure |
| KYC documents (CNIC, passport copies) | Duration of Account plus 5 years post-closure |
| Financial transaction records (PKR deposits/withdrawals) | 7 years from date of transaction |
| Betting and gameplay records | 5 years from date of activity |
| Customer support communications | 3 years from date of last interaction |
| Technical and device logs | 13 months from date of collection |
| Marketing consent records | Until consent is withdrawn, plus 3 years |
| Self-exclusion records | Duration of exclusion plus 7 years |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised. Where data is anonymised rather than deleted, the resulting data cannot be used to re-identify you and falls outside the scope of this Privacy Policy.
As a pak11 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered mobile number and a description of your request. We will respond within 30 days of receipt.
pak11 is operated under an international gaming licence and may engage service providers located outside Pakistan. Where personal data is transferred to processors in other jurisdictions — for example, identity verification or cloud infrastructure providers — pak11 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.
Safeguards used for international transfers include contractual clauses that bind the receiving party to data protection obligations, and assessments of the data protection framework in the destination jurisdiction. Where a transfer involves particularly sensitive data such as KYC documents, additional technical safeguards including encryption in transit and at rest are applied as a baseline requirement.
Pakistani players can request details of the specific safeguards applied to any cross-border transfer of their data by contacting [email protected].
The pak11 Platform is strictly for adults aged 21 years and above. pak11 does not knowingly collect personal data from individuals below the age of 21. Age is verified as part of the registration process and through our KYC procedures.
If pak11 becomes aware that personal data has been collected from an individual below the age of 21, that data will be deleted immediately and the associated Account will be closed. Any funds deposited to an underage Account will be handled in accordance with our regulatory obligations.
If you believe that a minor may have accessed pak11.bet using your device or created an Account without your knowledge, please contact us immediately at [email protected]. We recommend using device-level parental controls to prevent access by minors to online gambling platforms.
pak11 implements a layered approach to data security, combining technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
pak11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes — those that significantly affect how we collect or use your personal data — we will notify you by posting the updated Policy on this page with a revised "Last Updated" date and, where the change is particularly significant, by sending a notification to your registered mobile number or email address.
Your continued use of the pak11 Platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the changes, you should cease using the Platform and request Account closure in accordance with the Terms & Conditions. We recommend reviewing this page periodically, particularly before making deposits or engaging in new promotional offers.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way pak11 processes your personal data, please reach out through one of the following channels:
When submitting a data rights request by email, please include your full registered name, your registered Pakistani mobile number, and a clear description of your request. This helps us locate your Account record quickly and respond accurately within the required timeframe.
If you are not satisfied with our response to a privacy concern, you may escalate the matter to the dispute resolution body designated by pak11's licensing authority. Details of the applicable escalation path are available on written request to the support email address above.
PKR-based accounts, JazzCash and EasyPaisa payments, live cricket betting — all backed by 256-bit SSL encryption and a transparent privacy commitment built for Pakistani players.